Privacy Policy

 

Last updated: 15 September 2024

The Bookkeeping Tutor is committed to protecting your privacy as a visitor and a customer of our website and the security of your personal information.

This policy sets out the details of how the Bookkeeping Tutor collects, stores, uses and discloses your personal information. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles.

What information do we collect?

We collect information from you in the course of your visits to our website, when you register on our site, contact us, place an order, use our services or subscribe to our newsletter.

We only collect personal information from you that is necessary to perform our functions, to maximize the services that we provide to you and to provide personalised customer service that you have requested.

We may obtain the following information about you:

• your name,
• your company name,
• your email address,
• your telephone numbers,
• financial information such as credit card/bank account name and number for processing payments for services provided by us,
• billing address,
• records of communications between you and Bookkeeping Tutor relating to services provided by us, such as support queries, blog comments.

When you visit our website, for the purpose of managing the Website and improving our business, we may also temporarily and automatically collect the following information:

• geographic location,
• IP address,
• your computer’s operating system, browser type,
• usage statistics including the date and duration of your visit to our website, a list of the web pages that you visit within our site, the time spent on each web page as well as the website through which you linked to our site.

Hereinafter, these information together is referred as ‘Personal Data‘.

Our services are not directed to anyone under the age of 18 and we do not knowingly collect Personal Data from anyone under the age of 18. If we become aware that a child under 18 has provided us with Personal Data, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us.

What do we use your information for?

Personal Data we collect from you may be used in any of the following ways:

• To deliver and maintain our service to you, including monitoring the usage of our service. The Personal Data you provide can give you access to different functionalities of our website that are available to you as a registered user.
• To personalize, improve and optimize your customer experience as your information helps us provide better service to you.
• For record keeping and administrative purposes.
• To contact you by email, telephone calls, text messages, or other equivalent forms of electronic communication regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
• To send periodic emails about news, special offers, general information about our services, events which we offer and that may be of interest to you. These emails are only sent to you if you have requested or subscribed to them or you have purchased any of our online courses or you have signed up for any of our free courses. Note: If you would like to unsubscribe from receiving future emails, you can do so any time with the detailed unsubscribe instructions included at the bottom of each email and your request will be actioned immediately. Please note that unsubscribing from marketing emails will not affect your receipt of essential course-related communications.
• For other purposes: We may use your information for other purposes, such as administering our website, data analysis, identifying usage trends, producing reports, determining the effectiveness of our promotional campaigns and evaluating and improving our products, services, marketing and your experience.

How long do we store your Personal Data?

We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements. We will also retain Usage Data for internal analysis purposes to strengthen the security or to improve the functionality of our website.
You can request to access the personal information we collect and hold about you. When requesting such access please identify the precise type of information requested. You can review, correct, update or delete your Personal Data by either logging into your account and making the changes yourself or contacting us directly to do so. You can also request that we erase completely any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Please kindly note that any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.

Do we use cookies and pixels?

Yes. We use cookies to understand and save your preferences for future visits. Cookies are small files that a website sends to your computer’s hard drive through your web browser (if you allow) that enable the website to recognize your browser and capture and remember certain information for a personalized experience. Cookies do not access information stored on your computer or any personalised information about you. You can choose to accept or decline cookies using your web browser’s settings. In case you choose to disable cookies for this website, some parts of the website may not function properly.
Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third-party services such as Google Adwords and Facebook Adverts. These ads may appear on this website or other websites you visit.

How do we store your data?

The security of your personal data is extremely important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use all commercially acceptable and reasonable means to protect the confidentiality of your Personal Data while in our possession or control, we cannot guarantee its absolute security. All information we receive from you is stored and protected on our servers secure from unauthorized use or access. Credit card information is encrypted before transmission and is not stored by us on our servers.

In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.

Who do we share your data with?

We do not and will not sell, trade, or otherwise, transfer your Personal Data to outside parties.
This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep your information confidential and to comply with our privacy standards as described in this privacy policy and in accordance with applicable law. To enable us to deliver our services, we may disclose your Personal Data to cloud-providers and other third parties located Australia for storage and processing. If your Personal Data is transferred and processed outside Australia, we will take responsible steps to ensure that any overseas recipient deals with such personal information in a manner that is consistent with Australian Privacy Principles. 

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, and/or protect our or our customers’ or third parties’ rights, property, and/or safety. However, non-personally identifiable information may be provided to other parties for marketing, advertising, and/or other uses.

If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstances.

Security of your Personal Data

The security of your Personal Data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we take reasonable steps to ensure your Personal Data is secure and protected from misuse or unauthorised access. we cannot guarantee its absolute security.

Detailed information on the processing of your Personal Data

The service providers we use to manage our business may have access to your Personal Data. These third-party vendors collect, store, use, process and transfer information about your activity on our service in accordance with their Privacy Policies.

Host

The Bookkeeping Tutor uses Kajabi to host its website, online courses and online products. They provide us with the online course creation platform that allows us to sell our product/services to you.
Your data is stored through Kajabi’s data storage, databases and the general Kajabi application. By accessing our website and courses via Kajabi, you are accepting Kajabi’s Privacy Policy. For more insight, you may also want to read Kajabi’s Terms of Service.

Analytics

We use Google Analytics to monitor and analyze the use of our service.

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page.

Email Marketing

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to You. We use Kajabi and Mailerlite as our Email marketing providers.

You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us directly by email (see below under Contact us).

Payments

We may provide paid products and/or services. In that case, we may use third-party services for payment processing (e.g. payment processors). We use Kajabi, Stripe and PayPal as payment processors.

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Usage, Performance and Miscellaneous

We may use third-party service providers to provide better improvement of our Service.

 

How do we link to other websites?

This website may contain links to other websites that are not operated by us. Links to third-party websites do not constitute sponsorship or endorsement or approval of these websites. If you click on a third-party link, you will be directed to that third-party’s site. We strongly encourage you to review the Privacy Policy of each and every site you visit that collects personally identifiable information. Please be aware that we have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

What are the terms and conditions of using your services?

You will find sections establishing the use, disclaimers, and limitations of liability governing the use of our website on our Terms and Conditions page.

How often does the Privacy Policy change?

We may update our Privacy Policy from time to time to ensure that our privacy policy remains current. We reserve the right to make changes in the future without prior notice and all modifications will be effective immediately upon our posting of the modifications on this website.

How do you give consent?

By using our site, you accept our Privacy Policy as well as our Terms and Conditions.

Complaints

If you wish to complain about how we handle your Personal Data, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable time and in accordance with our legal obligations. 

How can you contact us?

If you have any questions or concerns at any time about our Privacy Policy or the use of your Personal Data, or for further information about our Privacy Policy or practices, you can contact Bookkeeping Tutor by email at [email protected] and we will respond in a timely manner.

Bookkeeping Tutor